Refund & Cancellation Policy
Last updated: 23 September 2026
This policy explains how cancellations and refunds work on Salonzy for customer bookings. It matches the rules shown at checkout and enforced by our platform.
Customer cancellations
- More than 24 hours before your appointment: full refund to your original payment method.
- 6–24 hours before your appointment: 50% refund.
- Less than 6 hours before your appointment: no automatic refund. Contact Salonzy Support if you have an exceptional circumstance.
Salon-initiated cancellations
If a salon cancels your booking, you receive a full refund regardless of timing. Refunds are processed through Razorpay or Cashfree and typically appear within 5–7 business days.
Pay at salon
For pay-at-salon bookings, no online charge is captured. Cancel from My Bookings before your slot; salon no-show policies may still apply at the venue.
How to request help
Contact Salonzy Support from the app or email support@salonzy.co.in with your booking ID and payment or transaction reference, if available. We respond within 72 hours.